When returning an item purchased on the internet the return merchandise authorization is important to obtain. A business may ship out dozens or even hundreds of a given product and the ability to credit the customer as well as the merchant on a Drop Ship Program is a real challenge if we can not pin point the purchaser and the product as well as the credit back to an account. Since the ability to Drop Ship is tied to a “Net 30 Day Account” which means the payment is due every 30 days and the billing is sometimes also delayed and batched. The identification of which item to which customer can be potentially very confusing and even challenging without a number to identify the return. Make sure communication happens with the merchant prior to returning anything on an internet order and make sure you have a RMA # pre approved.